Terms and Conditions

Terms & Conditions

We aim to make your shopping experience as easy as possible. Please familiarise yourself with our policies, we may occasionally vary these terms or any information contained on our website.
Click on any of the topics below to learn more about our terms and conditions.

The Nail Shop predominantly serves the 'professional nail industry'. It will be assumed that customers purchasing products from our shop are educated in nail technology. The Nail Shop provides ongoing support to it's customers. However, we will not be liable for any damages as a result of products that are used incorrectly or without formal nail training.

For new customers that place a large first order we may require proof of identification to ensure the order has been paid for by and is sent to the correct person. Unfortunately in this day of 'fraudulent online orders' we do like to ensure your rights are protected. We will refund orders that do not comply with this request.

Product prices at The Nail Shop are set out on our website and may be updated from time to time. All prices are in Australian dollars (AUD) and inclusive of Australian GST, unless we state otherwise.

Your order is an offer to enter into an agreement with us. No agreement is created until your order and accompanying payment have been accepted and processed by us and we have confirmed this to you (by sending you a Tax Receipt or notifying you that your chosen item is not in stock). Payment must be made in full at the time of your order or soon after (i.e. if paying via direct deposit). Once we have confirmed your order, you are bound by the order except where we tell you at the time of confirmation that the product is not in stock. During checkout the total portion of GST paid will appear on your invoice. A copy of your invoice with will be sent to you with your order.

Delivery prices are set out on our website and may be updated from time to time. Every effort will be taken to keep postage costs at a minimum, using prepaid satchels from Australia Post. A small handling fee will be charged to cover the costs of packaging your item/s. When we confirm your order, we will notify you whether the product is in stock. If it is, your order will be dispatched within 2-3 workings day after confirmation or on a later date nominated by you, to the address nominated by you. You must enter the correct delivery address details at the time of purchase. If you enter the wrong address, we will resend the product to the correct address at your expense. If a product is not in stock we will inform you of the expected delivery time, based on information provided to us by our suppliers. While we can't guarantee the delivery dates advised by our suppliers, we will advise you of any delays.
All items are posted via Australia's Registered Post, which gives you:
  • proof that the article was sent (when lodged at the post office counter)
  • proof that the article was received - a signature is obtained on delivery
  • a unique identification number for every article
  • compensation for loss or damage of the article for registered delivery.
If a product is lost or damaged in transit this insurance will cover the cost to replace your products. Late delivery does not entitle you to cancel your order. We are not responsible for any loss or damage to products after delivery has taken place.

There may be unforeseen circumstances under which it is not possible for us to supply a product at all. If this occurs, it may be necessary for us to cancel orders for that product. We will refund or cancel your payment, but we can't accept liability for any other loss or damage arising as a result.

Except where required by law, you must return damaged goods within 30 days of receipt. If you receive a damaged or faulty product, you must notify us through email or phone. You will be given instructions for returning the product and receiving a refund or replacement. You must return the product in its original packing material and it must be in its original condition. When we receive the product and the conditions of the returns policy have been met, you will receive a full refund or a replacement (at our cost). Refunds will be applied to the account you paid us from.
If we find that the conditions of the returns policy have not been met (for example, if the product is not defective) no refund or replacement will be provided and we will return the product to you.
Please choose your products carefully as we can not refund or exchange products that you have ordered incorrectly. This is entirely due to the nature of the products. Items that are accepted for return will impose a 30% restocking fee.
All electrical products will receive a 12 month warranty. When offering a 24 month warranty, please check servicing requirements as these must be met to receive this extended warranty.

Our website includes copyright material, images, trademarks and registered trademarks which are the property of us, The Nail Shop. This material may only be used for the purposes of browsing our website and purchasing products. Permission will need to be sought if images or information is to be printed or copied for any other reason

We are not liable to you or any other person for loss in connection with the use of our website or a linked website, or any products sold via our website. Unless expressly stated in these Terms, all other implied conditions and warranties are excluded.

The information contained on our website is provided by us in good faith. Every effort has been made to ensure accuracy and to the best of our knowledge, the information is accurate and current. However, we and our associates don't make any representation or warranty as to the accuracy or completeness of the information, we don't guarantee that our website is free from errors or faults, and we won't be liable for any such inaccuracies, errors or faults.
We make no warranty that any product will meet your requirements.

The Nail Shop understands the importance and confidentiality of your personal and financial information supplied to us while interacting with our site. For these reasons we are committed to protect any information provided to us. When using the services provided we will collect personal information such as: Name, Delivery Address, Contact Phone Number, and E-Mail Address. Order information is also stored at this time to track previous transactions. Your personal information will be used for our marketing purposes only and will not be passed on to any third parties unless you partake in an agreement for this to happen. Your use of our website or your purchase of a product using our website will be taken to indicate your consent for us to store your information and use it as stated. If you have any comments or queries relating to our privacy policy, please contact us at

We comply with the Spam Act 2003 (Cth). If we send you promotional emails, you will be able to respond by asking us not to send you any more. However, all of our official communication with you will be by email: notice of confirmation and receipt of your order, invoices and so on. You agree as part of your acceptance of these Terms to our sending you emails for those and related purposes

Notices will be sent by email to the preferred email address you have nominated. You will be deemed to have received a notice at the time the email is sent. Please keep your email address information current.