Postage
WE ONLY WITHIN AUSTRALIA - SORRY!
We do not dropship any items and only send products from our Australian location in Holden Hill, Adelaide, South Australia.
We have currently suspended postage to NZ due to missing parcels since COVID-19. We do hope that we can begin posting overseas again later this year.
NOT GOT YOUR PACKAGE YET?
Please note due to COVID-19 there are unavoidable delays to our regular delivery times. Please keep track of these via www.auspost.com.au
All items will be packaged between 1-3 business days from the date we receive the payment for the order.
REGULAR DELIVERY TIMES
Delivery times will vary from 3-6 days Regular Post and 1-2 days Express Post. If you have accidentally selected Express Post on an item that we can not send via air, we will automatically change your postage method to Registered Post (Flammable Goods, Road Only). See below for a list of items that are flammable and can not be sent via Express Post.
If you have received a 'shipped' email with your tracking number please copy and paste it into https://auspost.com.au/track/
If you have an urgent order, are concerned about delivery times, or haven't received an order that you think you should have please don't delay and contact us at admin@thenailshop.com.au or call our warehouse directly on (08) 8263 3636.
HANDLING TIMES
All items will be packaged between 1-3 business days from the date we receive the payment for the order. This may vary depending on public holidays, staff training days, or delays with Australia Post.
POSTAGE WITHIN AUSTRALIA
REGISTERED POSTAGE
It works out very economical to post items within Australia using Registered Parcel Post satchels and boxes. If you select Registered as a shipping option items are sent via Registered Post and include standard insurance up to the value of $100. Please check the latest postage rates by clicking 'Estimate Shipping & Tax' during checkout.
REGULAR STANDARD POSTAGE
If you decide to select Regular Standard Postage as a shipping option then your items will be sent using a Regular Parcel Post satchel or box with no added insurance. Please not that we are not liable for items which are lost or damaged in transit and we strongly encourage you to register your goods. On items that are packed in a pre-paid satchel you will receive a tracking number to follow the progress of your delivery.
EXPRESS POSTAGE
We can Express Post your items but we can NOT Express the following flammable items:
- Nail Polish
- Nail Liquid (Monomer)
- Primer
- Dehydrator
- Acetone
- Cleanser
- Nail Polish Remover
- Nail Gel
- Nail Cleansers
Express Post will include a tracking number but it is not insured by Australia post. If you require insurance on your Express order please contact us as there is an additional fee for this service. The national 'next business day delivery' network operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. However, please note that through E-Parcel Express Australia Post no longer guarantees 'next day delivery'.
To find out if your order can be sent through the Express Post 'next day delivery' service please visit http://auspost.com.au/parcels-mail/delivery-areas.html
*If 'Express Post' is selected for an order which is flammable, the order will automatically be sent via Registered Road Transport.
Handling Fee
All packages posted within Australia will incur a $1.20 'handling fee' to cover the costs of packaging the item/s.
NEW ZEALAND POSTAGE
All international orders will be posted via Australia Post Air Mail. All postage costs can be done through an online postage calculator during checkout, however, please contact us as shipping costs are sometimes inaccurate.
Fixed shipping prices only apply to Australian residents. Please contact us if you have any questions about this.
Unfortunately, we can not post chemical products (see list above) to you due to the nature of the goods. However, most other products can be posted unless there are specific restrictions in that country.
Please also note that electrical products will be manufactured 220-240V, 60Hz, with Australian plugs.
Handling Fee
All international orders will incur a $2.00 handling fee to cater for extra packaging of items.
*If you require any additional services (i.e. extra insurance, postage of heavier goods etc.) please contact sales@thenailshop.com.au